THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER VALUE ON INPATIENT SATISFACTION AT BHAYANGKARA HOSPITAL PALU CITY

Authors

  • Abd Razak Tadulako University
  • Sulaeman Miru Tadulako University
  • Ira Nuriya Santi Tadulako University

DOI:

https://doi.org/10.59769/tajam.v3i1.2

Abstract

This study aims to determine the effect of service quality and customer value on inpatient satisfaction at Bhayangkara Hospital Palu City. The type of research was descriptive – verification. The research sample was inpatients at Bhayangkara Hospital Palu, which was determined by the purposive sampling method and totaled 105 patients. This study applied a multiple linear analysis method using SPSS software version 23. The results of this study indicate that (1) service quality and customer value have a significant effect on inpatient satisfaction at Bhayangkara Hospital Palu City, (2) service quality has a significant effect on inpatient satisfaction at Bhayangkara Hospital Palu City, ((3) customer value has a significant effect on inpatient satisfaction at Bhayangkara Hospital Palu City. Keywords: Service Quality, Customer Value, Patient Satisfaction

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Published

2021-05-17

How to Cite

Razak, A., Miru, S., & Santi, I. N. (2021). THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER VALUE ON INPATIENT SATISFACTION AT BHAYANGKARA HOSPITAL PALU CITY. TADULAKO INTERNATIONAL JOURNAL OF APPLIED MANAGEMENT, 3(1), 32–39. https://doi.org/10.59769/tajam.v3i1.2

Issue

Vol. 3 No. 1 (2021): Article

Section

Artikel